Privacy Policy

Effective Date: 02/24/2026
Last Updated: 02/24/2026

Couch Steamers (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, phone calls, messages, and service interactions.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and your choices regarding your information.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide to Us

When you fill out a form, request a quote, schedule service, contact us, or otherwise communicate with us, we may collect:

Name
Phone number
Email address
Service address / ZIP code
Details about your furniture or cleaning needs
Photos you choose to send
Any other information you provide voluntarily

B. Automatically Collected Information

When you visit our website, we may automatically collect certain information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
Basic website interaction data (for analytics and performance)

C. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

Improve website functionality
Understand website traffic and performance
Measure ad performance
Support remarketing and advertising campaigns

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

2. How We Use Your Information

We may use your information for legitimate business purposes, including to:

Respond to your inquiries and provide quotes
Schedule, confirm, and manage appointments
Communicate about services, updates, or support
Provide customer service
Improve our services, website, and user experience
Analyze performance, traffic, and marketing effectiveness
Prevent fraud, abuse, or unauthorized activity
Comply with legal obligations
Enforce our Terms of Use and other policies

We may also use your information to send service-related communications and, where permitted by law, promotional offers or marketing messages. You may opt out of marketing communications at any time.

3. How We Share Information

We do not sell your personal information for money.

We may share your information in the following situations:

A. Service Providers / Vendors

We may share information with trusted third-party providers who help us operate our business (for example: website hosting, CRM, scheduling tools, analytics tools, payment systems, communication platforms, advertising platforms). These providers may process information on our behalf.

B. Business Operations

We may share information with contractors, team members, or affiliated service partners strictly as needed to provide services, scheduling, support, or operations.

C. Legal Compliance and Protection

We may disclose information if required to do so by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, and safety
Protect our customers or others
Investigate fraud or misuse

D. Business Transfers

If Couch Steamers is involved in a merger, acquisition, sale of assets, restructuring, or similar transaction, information may be transferred as part of that transaction.

4. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services
Maintain records
Resolve disputes
Enforce agreements
Comply with legal, tax, accounting, or regulatory obligations

We may retain and use de-identified or aggregated information for analytics and business improvement purposes.

5. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no website, platform, or method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

By using our website, you acknowledge and accept this risk.

6. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

Request access to your information
Request correction of inaccurate information
Request deletion (subject to legal/business exceptions)
Opt out of marketing communications
Limit certain tracking through browser/cookie settings

To make a request, contact us using the contact information below. We may need to verify your identity before processing certain requests.

7. Third-Party Links and Services

Our website may contain links to third-party websites or integrations (for example, maps, booking tools, payment tools, social media platforms). We are not responsible for the privacy practices, content, or security of third-party services. Your use of third-party services is subject to their policies and terms.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we may delete it.

9. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no uniform standard for how to respond to Do Not Track signals, our website may not respond to such signals.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time in our sole discretion. Changes become effective when posted on this page. Your continued use of the website or services after updates are posted means you accept the updated Privacy Policy.

We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Couch Steamers
Email: support@couchsteamers.com
Phone: +1 919-984-0044